Kammeron Hairston
253E 520N l Shoshone , ID 83352
Targeting Entry-Level Helpdesk Positions |
l Just beginning college
l Trying to earn a technical support degree
l 3 years of high school Information Technology Academy
Education
Interned for power engineers as a help desk technician
Some knowledge of Microsoft’s visual basic and C#
High school diploma
Technology Summary
Certifications: | None at this time have taken the A+ certification course |
Systems: | XP, vista |
Languages: | Visual Basic, C# |
Software: | MS Office, MS Word, MS Power point |
IT Experience
Power engineers – Hailey , ID
l Helpdesk / Intern, (2007 to 2008) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
